Versand

Shipping Policy

Thank you for visiting and using our website.

To help you understand the processing time, delivery areas, shipping methods, tracking information, and possible delivery issues associated with your order, we have established this Shipping Policy.

We will make reasonable efforts to process orders and arrange product delivery in a timely manner based on the circumstances of each order.

Nothing in this policy is intended to limit or exclude any mandatory rights that consumers have under applicable law.

1. Shipping Coverage

We currently provide standard shipping services to the following European countries:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

Actual shipping availability may depend on factors such as product type, inventory location, warehouse arrangements, and available logistics services.

If your delivery address is outside the countries listed above, please contact us before placing an order to confirm whether delivery is available.

2. Shipping Costs and Carriers

For currently supported delivery areas, we generally offer Free Standard Shipping.

The final shipping cost and related information will be displayed at checkout.

We will select an appropriate shipping provider based on the order destination, warehouse location, product characteristics, and available shipping routes.

Depending on the specific order, carriers may include:

DHL
UPS
FedEx
DPD
Other qualified logistics providers

As logistics networks and transportation routes may change between countries, we reserve the right to select an appropriate carrier based on actual circumstances.

If a particular order involves shipping fees or other transportation costs payable by the consumer, we will provide the relevant information during the purchasing process to the extent required by applicable law.

3. Order Processing Time

After an order has been successfully confirmed, we generally require approximately 3–5 business days to complete order verification, warehouse processing, and shipping preparation.

Under normal circumstances, processing times are calculated in business days. Weekends and public holidays are generally not included.

Order processing may take longer due to circumstances including:

Public holidays;
Promotional periods or major sales events;
Temporary increases in order volume;
Inventory adjustments;
Warehouse operating arrangements;
System or technical issues;
Other unforeseen operational factors.

We will make reasonable efforts to process orders as quickly as possible.

4. Estimated Shipping Time

After an order has been shipped, standard transportation generally takes approximately 5–8 business days.

Under normal circumstances, the estimated overall order timeline is:

Estimated Delivery Stage	Time
Order processing and preparation	3–5 business days
Shipping after dispatch	5–8 business days
Estimated overall delivery period	Approximately 8–13 business days
Standard shipping fee	Free

The above timeframes are estimates only and do not constitute guaranteed delivery dates.

Actual delivery times may be affected by the destination, shipping route, local delivery conditions, public holidays, customs procedures, weather, and other factors.

If applicable law provides for a specific delivery period, the relevant legal requirements will apply.

5. Shipping Notifications and Tracking

After the product has been shipped, we will generally send you a shipping notification.

Depending on the order, the shipping notification may include:

Shipping confirmation;
Tracking number;
Carrier name;
Tracking information.

Tracking information will generally begin to update after the package enters the carrier's system.

In some cases, it may take some time for transportation records to appear after a tracking number has been generated. This is a normal synchronization process.

If the tracking status has not been updated for an extended period, please contact us:

📧 dahawala328@gmail.com

To help us investigate the issue, please provide your order number and tracking number, if available.

6. Shipping Delays

We will make reasonable efforts to deliver orders within the estimated timeframe, but unforeseen delays may occur during transportation.

Common causes may include:

High shipping volumes;
Public holidays;
Major promotional events;
Customs inspections;
Extreme weather;
Traffic conditions;
Local delivery network issues;
Carrier operational adjustments;
Transportation restrictions;
Force majeure events;
Other circumstances beyond our reasonable control.

If your order has significantly exceeded the estimated delivery timeframe and has not arrived, please contact us promptly.

We will review the order and tracking information and, where reasonably possible, assist you in communicating with the carrier.

7. Delivery Information and Order Changes

1. Before Shipment

If your order has not yet entered the final shipping process, you may contact us as soon as possible to request:

A change of delivery address;
Correction of telephone number;
Correction of certain order information;
Order cancellation.

Please note that once an order has entered warehouse processing or the shipping process, the possibility of making changes may be reduced.

We will make reasonable efforts to assist based on the current order status, but we cannot guarantee that every requested change can be successfully completed.

2. After Shipment

Once an order has been shipped, it is generally not possible to directly change the delivery address or cancel the shipment.

If delivery fails, the package is returned, or additional delivery arrangements are required because the consumer provided an incorrect address, telephone number, or other inaccurate delivery information, we will discuss the available options with the consumer based on the specific circumstances.

If additional transportation costs arise, they will be handled in accordance with applicable law and the circumstances of the specific order.

Nothing in this section affects any statutory rights of withdrawal, return, refund, or other mandatory consumer rights.

8. Taxes and Customs Charges

Import and tax requirements may differ between countries.

Depending on the product type, order value, destination country, and local laws, certain orders may involve:

Import duties;
Value Added Tax (VAT);
Customs processing fees;
Customs clearance service fees;
Other legally applicable charges.

Where such charges are legally payable by the consumer, we will provide the necessary information to the extent required by applicable law.

Responsibility for taxes and customs charges may vary depending on the product, order, and destination country.

Consumers should also make themselves aware of the import, tax, and customs requirements that may apply in their country.

9. Damaged Packages or Incorrect Products

If you notice obvious damage to the package when it is delivered, or if the product you receive is materially different from the contents of your order, please contact us as soon as possible.

To help us investigate the matter, please provide, where possible:

Order number;
Recipient's name;
Email address used when placing the order;
Tracking number;
Photos of the product;
Photos of the external packaging;
A description of the damage or discrepancy.

We will review the matter based on the order records, shipping information, and product details and provide an appropriate solution based on the circumstances and applicable law.

For transportation damage, product quality issues, or incorrect products, the consumer's statutory rights under applicable law will not be affected by this Shipping Policy.

10. Lost Packages and Shipping Exceptions

If the tracking system indicates that a package has encountered an abnormal situation during transportation, or if there has been no tracking update for an extended period, please contact us promptly.

We will investigate the matter based on:

Tracking records;
Carrier feedback;
Order information;
Delivery records.

If it is confirmed that a package has been lost during transportation or that another situation has occurred for which we or the relevant carrier are legally responsible, we will provide an appropriate solution based on applicable law and the actual circumstances.

11. Failed Delivery and Returned Packages

Delivery may fail due to circumstances including:

Incorrect delivery address;
Incorrect contact information;
Recipient cannot be contacted;
No one is available to receive the package after multiple delivery attempts;
Consumer refuses delivery;
Incomplete delivery information;
Other delivery problems caused by information provided by the consumer.

In such circumstances, we may contact you to determine whether the package should be redelivered, returned to the warehouse, or handled through another appropriate solution.

If additional transportation costs arise from redelivery or return shipping, such costs will be handled according to the actual circumstances of the order and applicable law.

Nothing in this section limits any statutory right of withdrawal, refund, or other consumer protection right.

12. Force Majeure and Special Circumstances

Certain events beyond our reasonable control may affect order processing or product delivery.

These may include, but are not limited to:

Natural disasters;
Extreme weather;
War;
Civil unrest;
Government actions;
Large-scale transportation disruptions;
Major logistics system failures;
Network or communication failures;
Other events that could not reasonably have been foreseen or controlled.

In such circumstances, we will take reasonable and practicable measures to minimize the impact and provide consumers with necessary updates once reliable information becomes available.

13. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under applicable law.

If any provision of this policy conflicts with mandatory consumer protection requirements under applicable law, the applicable law shall prevail.

For additional information, please refer to:

Return & Refund Policy
For information about returns, refunds, and statutory rights of withdrawal.

Privacy Policy
For information about personal information, cookies, and data processing.

Terms of Service
For information about website use, orders, payments, and other service rules.

14. Contact Us

If you need assistance with any of the following matters:

Order delivery status;
Estimated delivery time;
Shipment tracking;
Delivery delays;
Lost packages;
Address changes;
Damaged packages;
Other shipping-related issues;

please contact our customer service team:

Customer Support